Legal

Refund and cancellation policy

Last updated 1 September 2026

Seven days from purchase, no questions asked, the whole amount back. You do not have to justify it, and we will not try to talk you out of it. This page forms part of our terms and conditions.

1. Before you ever pay

The application is free to download and run on your own real reports before any money changes hands. There is no trial timer and no feature held back — see the pricing page. We would far rather you discovered the software does not suit you while it costs nothing than ask for your money back afterwards.

While the software is in beta it is free outright, so there is nothing to refund. This page becomes relevant when paid licences go on sale.

2. The seven-day window

If you buy a licence key and want your money back, tell us within seven calendar days of the payment and we will refund it in full. You do not need a reason, and there is no form to fill in.

Email support@ecommerceprofitpulse.com with:

• the Razorpay payment ID from your receipt;
• the email address you paid with.

That is all we need to find the payment. Please do not send us report files, screenshots of your sales, or anything else about your business — we do not need any of it and do not want a copy.

The licence key is cancelled when the refund is issued, and the app reverts to the free version. Nothing you have entered into it is deleted, because all of it lives on your own computer and never came to us in the first place.

3. How long the money takes to come back

We aim to answer refund requests within one working day and to issue the refund the same day we agree it. After that the timing belongs to Razorpay and your bank rather than to us:

If ten working days have passed since we told you the refund was issued and it still has not appeared, email us with the payment ID and we will chase it with Razorpay on your behalf.

4. After the seven days

Past the window, the yearly licence is not refundable as a matter of course, and we do not refund unused months if you stop using it partway through the year.

We will still refund you, at any point in the year, if the fault is ours:

• you were charged twice for the same licence;
• a licence key was never delivered and we could not get one to you — see the delivery policy;
• the software cannot run on your machine at all and we cannot fix it.

For anything else later in the year, write to us and say what happened. One person reads that mailbox and can simply decide.

5. Cancellation

There is nothing to cancel. A licence is a single charge for one year — there is no auto-renewing card mandate and no UPI Autopay instruction — so nothing will ever be taken from your account again without you choosing to buy another year.

To cancel, simply do not buy again. The licence runs to the end of the year you paid for and then expires, at which point the app reverts to the free version rather than locking you out. You can uninstall it from Windows Settings whenever you like; your data was never anywhere but your own computer.

6. When we will not refund

These are the exceptions, and they are narrow:

• a licence key that has been shared publicly, resold, or used to attempt to forge further keys — as set out in section 12 of the terms;
• a payment that was itself fraudulent, or that has already been charged back;
• a request that comes from anywhere other than the email address that paid, since we have no way to confirm it is you.

7. Please ask us before raising a chargeback

A chargeback costs us a fee and freezes the payment for weeks, and it gets your money back to you more slowly than emailing us does. If something has gone wrong, one message to support@ecommerceprofitpulse.com is faster for both of us.

8. Contact

support@ecommerceprofitpulse.com — or the postal address and phone number on the contact page. We answer Monday to Friday, 10:00 – 18:00 IST.