Contact
Talk to a person.
Ecommerce Profit Pulse is run by one person, not a support department. That means the reply comes from someone who wrote the code — and that it comes within a day rather than within a minute.
Business details
| Trading name | Ecommerce Profit Pulse |
|---|---|
| Business type | Sole proprietorship, registered in India |
| support@ecommerceprofitpulse.com | |
| Hours | Monday to Friday, 10:00 – 18:00 IST |
What to email us about
Anything. In practice most messages are one of four things, and it helps to say which one you are:
- The app rejected my file. Tell us which of the two reports it was and the exact wording of the message. Do not send us the file — it contains your customers' names and addresses, and we do not want a copy.
- A number looks wrong. Tell us which figure and what you expected. If you can, send only the summary totals, never the report itself.
- I paid and no licence key arrived. Send the Razorpay payment ID and the email address you paid with. See the delivery policy.
- I want a refund. Read the refund policy first, then email us — there is no form to fill in.
What we will never ask you for
We will never ask you for your Amazon, Flipkart or Meesho password, an OTP, a card number, a UPI PIN, or remote access to your computer. Nobody from Ecommerce Profit Pulse will ever phone you asking for any of those. If someone does, they are not us — please forward the message to support@ecommerceprofitpulse.com.
Payments are handled entirely by Razorpay. We never see and never store your card or bank details — see the privacy policy for exactly what we do hold.
How long a reply takes
We aim to answer every email within one working day, and refund requests within the same window. If you have not heard back in three working days, assume the mail went astray and send it again — that is far more likely than us ignoring you.